Privacy Policy
This Privacy Statement provides information on the processing of personal data by Illuminate Retreats.
The primary purpose of this Privacy Policy is to be a dynamic resource and business tool so that we can offer our services to you in the best possible way. We want you to feel secure when visiting our Site and are committed to maintaining your privacy when doing so.
What is ‘Personal Data’?
We treat any data that could directly or indirectly identify you (or your family or your personal device over time and across services) as “Personal Data”. This includes information like your name, address, telephone number and your email address but in some cases, it may include less obviously identifying information, like your IP Address.
What information do we collect?
When you book a retreat from the Site or submit an enquiry, we collect the personal information you give us such as your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
How do we use this information?
Personal information is collected when you contact us either via email, phone, message or make a booking. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, forms, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.
We use your personal information to enable us, and service providers to provide you with the information you request about our services, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service providers who are directly involved in fulfilling the bookings you have made with us.
We do not share your personal information with third-party organisations that are not involved in fulfilling the purchases you have made from us or as described above.
How do we store and protect your data?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. We use appropriate technical and organisational measures to protect the personal data that we collect and process.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Retention
How long we retain your personal data depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or pseudonymised.
Your rights
Your personal data belongs to you, and you have the right to:
- know what personal data we hold about you
- make sure that all personal data is correct and up-to-date
- ask us to correct any personal data
- object to our continued processing of your personal data
You can notify us if you no longer wish us to process your personal data, but note that if you do so, this may mean that we can no longer provide our services to you.
Changes to Our Policy
If we decide to change our Privacy Policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on (DD Month Year).
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Your Consent
By using our site, you consent to our Privacy Policy.